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FAQ

Navigating through new terrain can be filled with questions and curiosities. That's why we've compiled a list of the most frequently asked questions just for you.

 


Dive in and find answers to what you're seeking, and if there's something you can't find, don't hesitate to reach out. We're here to help, and your journey to understanding begins now. Enjoy!

  • : What services does Go Rhino Xpress offer?
    A: We offer a range of logistics solutions including, but not limited to, freight forwarding, warehousing, and last-mile delivery. We cater to both domestic and international needs.
  • Q: What is the average delivery time?
    A: The delivery time varies based on the service chosen and the destination. For domestic shipments, the average delivery time is 2-3 days, while international shipments take approximately 7-14 days.
  • How do I file a claim for a lost or damaged package?
    A: In the unfortunate event of a lost or damaged package, please contact our customer service team immediately. Provide them with the relevant shipment details, and they will guide you through the claim process.
  • Are there any items prohibited from shipping?
    A: Yes, there are certain items we cannot ship due to safety and regulatory reasons. Please refer to our Prohibited Items list on our website or contact our customer service for specific inquiries. Learn More
  • How can I track my shipment?
    A: You can track your shipment by entering the provided tracking number on our website's tracking page or through our mobile app. Real-time updates will be provided to ensure transparency. Thus, most brokers and shippers provides macro point gps tracking.
  • Q: Do you offer refrigerated or temperature-controlled shipments?
    No, we do not offer refrigerated or temperature-controlled shipments at this time. We understand the importance of such services, especially for perishable goods and temperature-sensitive items. However, due to the specific equipment and handling requirements associated with temperature-controlled logistics, we currently do not have the facilities to support these needs. We recommend reaching out to specialized carriers for such services. We continually evaluate our service offerings, so please check back in the future or stay updated with our announcements for any changes to our service range.
  • Q: Can I change the delivery address after the shipment is en route?
    A: While we always strive to meet our customers' needs and accommodate requests, altering delivery details after a shipment is already en route is a complex process that comes with challenges. Firstly, rerouting a package can disrupt our logistical planning, which is designed for efficiency and timely deliveries. This not only affects your package but potentially others in the delivery chain. Moreover, making such changes requires manual intervention, adding to operational costs which might result in additional charges to the client. There are also considerations of package security and verification; changing an address after dispatch can raise security concerns and possibly delay the shipment further due to the necessary verification processes. Additionally, our agreements with various carriers and partners might have stipulated terms that make it challenging or costly to make last-minute changes. For all these reasons, while we can attempt to entertain such requests, we must emphasize that it is not always feasible, and when it is, it often comes with added costs and potential delays. We highly recommend double-checking all delivery details before finalizing an order to avoid such situations. If changes are absolutely necessary, it's imperative to contact our customer service team at the earliest to discuss possible solutions.
  • How does Go Rhino Xpress ensure the safety of my goods?
    A: We utilize advanced tracking and monitoring systems, and our trained staff ensures your goods are handled with utmost care.
  • Q: Do you provide insurance for shipments?
    A: Absolutely! We highly recommend taking advantage of our insurance options for shipments. In the dynamic world of logistics, it's always best to be prepared for the unexpected. While we pride ourselves on the care and expertise with which we handle every shipment, there are factors beyond our control, such as weather conditions, accidents, or unforeseen events. By opting for insurance, you safeguard your valuables and provide yourself with peace of mind. It ensures that, in the rare event of damage or loss, you are adequately covered and compensated. Especially for high-value or sentimental items, insurance is a small step that offers significant protection. Our customer service team can provide more details on our insurance offerings and help tailor a package that best fits your needs. Secure your shipments and invest in peace of mind.
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